4hum.ai

Privacy Policy

Last Updated: January 2025

Effective Date: January 2025

At VoiceTalents.AI (“Platform”, “Service”, “we”, “us”, or “our”), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our platform.

1. Information We Collect

1.1 Information You Provide

We collect information that you directly provide to us:

Account Information:

  • Name, email address, and profile information

  • Authentication credentials (handled by third-party providers: Google, Firebase)

  • Profile photos and biographical information

  • Voice samples and portfolio materials

Professional Information:

  • Voice types, languages, and skills

  • Work experience and qualifications

  • Pricing and rate information

  • Job applications and proposals

Communication Data:

  • Messages sent through the Platform

  • Feedback and reviews

  • Support requests

Payment Information:

  • Payment method details (processed by third-party payment processors)

  • Transaction history

  • Billing information

1.2 Information Collected Automatically

We automatically collect certain information when you use the Platform:

Usage Data:

  • Pages visited and features used

  • Time spent on the Platform

  • Click patterns and navigation paths

  • Device and browser information

Technical Data:

  • IP address

  • Browser type and version

  • Operating system

  • Device identifiers

  • Log files and error reports

Cookies and Local Storage:

  • Authentication tokens and session data

  • User preferences and settings

  • Analytics data (with your consent)

1.3 Information from Third Parties

We may receive information from:

  • Authentication providers (Google, Firebase) - with your permission

  • Payment processors (Stripe, PayPal) - transaction confirmations only

  • Other users - when they interact with your profile

2. How We Use Your Information

We use your personal information for the following purposes:

2.1 Service Delivery

  • Create and manage your account

  • Display your profile to potential clients or talents

  • Facilitate connections between talents and clients

  • Process payments and transactions

  • Send job notifications and updates

2.2 Communication

  • Respond to your inquiries and support requests

  • Send service-related announcements

  • Notify you about job opportunities (if enabled)

  • Send marketing communications (with your consent)

2.3 Platform Improvement

  • Analyze usage patterns to improve our services

  • Develop new features and functionality

  • Fix bugs and technical issues

  • Conduct research and analytics

2.4 Legal Compliance

  • Comply with applicable laws and regulations

  • Respond to legal requests and court orders

  • Enforce our Terms of Service

  • Protect our rights and prevent fraud

3. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), we process your personal data based on:

  • Consent: For marketing communications and non-essential cookies

  • Contract Performance: To provide the services you request

  • Legitimate Interest: For platform security, fraud prevention, and service improvement

  • Legal Obligation: To comply with applicable laws

4. How We Share Your Information

We share your information only in the following circumstances:

4.1 Public Profile Information

  • Your public profile (name, photo, skills) is visible to other Platform users

  • Voice samples and portfolio materials you choose to make public

  • You can control profile visibility in your privacy settings

4.2 Service Providers

We share information with third-party service providers who assist us:

  • Authentication Providers: Google, Firebase (for login services)

  • Payment Processors: Stripe, PayPal (for payment processing)

  • Cloud Storage: Hosting and data storage services

  • Analytics: Usage analytics (with your consent)

4.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4.4 Legal Requirements

We may disclose information if required by law, court order, or government request.

4.5 With Your Consent

We share information with third parties when you explicitly consent.

5. Data Storage and Security

5.1 Data Storage

  • Your data is stored on secure servers

  • We use industry-standard encryption for data in transit (HTTPS)

  • Sensitive data is encrypted at rest

  • Data may be stored in the United States or other countries where we operate

5.2 Security Measures

We implement technical and organizational measures to protect your data:

  • Secure authentication systems

  • Regular security audits

  • Access controls and employee training

  • Incident response procedures

5.3 Data Retention

We retain your personal information for as long as:

  • Your account is active

  • Necessary to provide our services

  • Required by law or legal obligations

  • Necessary to resolve disputes

When you delete your account, we will delete your personal data, subject to:

  • Legal retention requirements

  • Backup systems (data deleted within 90 days)

  • Anonymized analytics data (may be retained)

6. Your Privacy Rights

6.1 Access and Portability (GDPR Article 15, CCPA)

You have the right to:

  • Access your personal information

  • Receive a copy of your data in a portable format

  • Request details about how we process your data

6.2 Rectification (GDPR Article 16)

You can update or correct your personal information at any time through your account settings.

6.3 Erasure (GDPR Article 17, CCPA)

You can request deletion of your personal information by:

  • Using the account deletion feature in settings

  • Contacting us directly

Note: We will delete your data from our servers, not just from your browser’s localStorage.

6.4 Objection and Restriction (GDPR Articles 18, 21)

You can:

  • Object to processing based on legitimate interests

  • Request restriction of processing in certain circumstances

6.5 Consent Withdrawal (GDPR Article 7)

You can withdraw consent for marketing communications and non-essential cookies at any time.

6.6 Do Not Sell (CCPA)

If you are a California resident, you have the right to opt-out of the sale of personal information. VoiceTalents.AI does not sell personal information to third parties.

6.7 Non-Discrimination (CCPA)

We will not discriminate against you for exercising your privacy rights.

7. Cookies and Tracking Technologies

7.1 Types of Cookies We Use

Necessary Cookies (No Consent Required):

  • Authentication and session management

  • Security and fraud prevention

  • Essential platform functionality

Functional Cookies (Requires Consent):

  • User preferences and settings

  • Language selection

  • Theme preferences

Analytics Cookies (Requires Consent):

  • Usage statistics and analytics

  • Performance monitoring

  • Feature usage tracking

Marketing Cookies (Requires Consent):

  • Advertising personalization

  • Marketing campaign tracking

7.2 Cookie Management

  • You can manage cookie preferences in your account settings

  • You can withdraw consent at any time

  • Disabling certain cookies may affect Platform functionality

7.3 Local Storage

We use browser localStorage for:

  • Authentication tokens

  • User preferences

  • Temporary session data

You can clear localStorage through your browser settings.

8. International Data Transfers

8.1 Data Transfers

Your information may be transferred to and stored in countries outside your country of residence, including the United States.

8.2 GDPR Safeguards (EU Users)

For transfers from the EEA to the United States, we rely on:

  • Standard Contractual Clauses (SCCs)

  • Adequacy decisions where applicable

  • Other appropriate safeguards

9. Children’s Privacy

9.1 Age Requirement

The Platform is intended for users 18 years and older. We do not knowingly collect personal information from children under 18.

9.2 COPPA Compliance (US)

If you are under 13, you may not use the Platform. If we learn we have collected information from a child under 13, we will delete it immediately.

9.3 Parental Rights

Parents or guardians who believe we have collected information from a child should contact us immediately.

10. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to Know: Request information about personal information collected, used, and shared

  • Right to Delete: Request deletion of personal information

  • Right to Opt-Out: Opt-out of the sale of personal information (we do not sell personal information)

  • Right to Non-Discrimination: Exercise your rights without discrimination

To exercise these rights, contact us at privacy@voicetalents.ai.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

  • Posting the updated policy on the Platform

  • Sending email notifications (for significant changes)

  • Displaying a notice on the Platform

Your continued use of the Platform after changes constitutes acceptance of the updated Privacy Policy.

12. Data Breach Notification

In the event of a data breach that poses a risk to your rights and freedoms:

  • EU Users (GDPR): We will notify the supervisory authority within 72 hours

  • EU Users: We will notify affected users without undue delay

  • US Users: We will notify affected users in accordance with applicable state laws

13. Contact Us

For questions, concerns, or to exercise your privacy rights, please contact us:

Email: privacy@voicetalents.ai

Data Protection Officer: dpo@voicetalents.ai (for GDPR inquiries)

Mailing Address: [Your Business Address]

14. Your Acknowledgment

By using VoiceTalents.AI, you acknowledge that you have read and understood this Privacy Policy and agree to our data practices as described.

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